faq

Below are answers to commonly asked questions by our customers. 

 

{PLACING AN ORDER}

Where do I include my personalized message or special instructions?

Upon checkout, please include your information in the free text box which is available upon checkout.

{CUSTOM WORK}

Do you offer customization of your work?

We offer limited customization of our current offerings. Please inquire via our Contact page including information on the item(s) you desire to customize. There may be an additional charge for the requested customization.

{PROCESSING TIMES}

What are your typical processing times?

Unless otherwise stated, all items are made to order. Processing times vary by the item ordered including total quantity. Typical times below:

Wood Greeting Cards: 2 - 4 business days
Handcrafted Greeting Cards: 2 - 7 business days

Custom Address Stamps: 5 - 9 business days

Serving/Cutting Boards: 2 - 3 weeks

Home Goods including decor: 5 business days to 2 weeks (depending on the item ordered) 

Wedding items: Varies 2 - 6 weeks. See our Etsy shop for current offerings including processing times.

{SHIPPING}

Where do you ship?

Currently, we are shipping to locations within the United States and Canada.

Other International customers: We ship to select international countries. Please visit our Etsy shop.

The Ship From location is Philadelphia, PA area.

How long does it take to ship within the U.S.?

Most packages ship via USPS. Typical USPS transit times are as follow:

First Class: 2 - 5 days
Priority Mail: 2 - 3 days
Priority Mail Express: 1 - 2 days (guaranteed shipping)

If you need expedited shipping, please contact the store here.

For larger packages, these items typically ship either UPS or FedEx and transit times varies.

Please note Tri~Elegance is not responsible for the carrier's transit times. The above are estimates and delays can occur, especially during high seasons. Tracking information will be provided to you when your item ships.

How long does it take to ship to Canada including overseas?

Shipping times varies by the country, especially considering custom clearance. Typically, it can take between 1 - 3 weeks. Please allow up to 25 days to receive your order.

{SHIPPING CHARGES}

The following are typical shipping charges for U.S. customers (USPS First Class):

Note: Shipping charges can vary by weight and order quantity.

Shipping rate calculated when the address information provided. We offer a variety of shipping methods via USPS, FedEx and UPS. These options will be available when you checkout.

 {REFUNDS}

See our Store Policy for more information regarding refunds and exchanges.