Store Policy

 

== PAYMENT POLICY ==

Payment is due at checkout. PayPal is the accepted payment method.

== SHIPPING POLICY ==

PAYPAL PURCHASES: WE SHIP TO THE CUSTOMER'S ADDRESS SPECIFIED ON THEIR PAYPAL ACCOUNT.

Normal delivery items are shipped via USPS First Class and packaged to protect them from damage. If you desire faster shipping or different carrier (USPS Priority, USPS Priority Express, or UPS), there is an additional cost.

Tri~Elegance cannot be held responsible for shipping delays due to the postal services. However, if your purchase is lost during shipment, we will work with the carrier to locate it. If the package is lost or damaged, we will either refund the purchased price or send a replacement. For certain orders, an affidavit may be requested before a refund or replacement is issued.

Please review your address to ensure the mailing address is correct. We cannot be held responsible for incorrect address information. Re-shipment may incur additional shipping fees at the buyer's expense. Non-custom order refunds will only be issued if the item is received by Tri~Elegance in its original condition.

Tri~Elegance cannot be held responsible for mail theft after delivery. We will work with you to provide instructions on filing a mail theft report.

All U.S. based purchases will ship with tracking and delivery confirmation information. Rush orders are determined on a case-by-case basis. This is to ensure the highest quality of the product. For acceptable rush delivery orders, please contact for additional information. Tri~Elegance is happy to accommodate when possible. Please note this will incur additional fees including shipping.

The Ship By date provided on your order confirmation is an Estimated Ship By date. Please keep in mind this is an estimate. Your order may ship a 1-2 days before or after the date.


== HOURS OF OPERATION ==
Processing occurs Mondays through Fridays. A shipping date will be provided within 24 hours of receipt of the order. For orders placed on Saturdays and Sundays, a shipping date will be provided by the following Monday.

== PROCESSING TIMES == 

Wood Greeting Cards: 2 - 4 business days

Handcrafted Greeting Cards: 2 - 7 business days

Other Handmade Items: 3 days to 3 weeks (depends on the quantity and item ordered) - For example, invitations typically have a longer processing time.

Custom Stamps: 5 - 9 business days (assumes proof approval is received as requested)

Cutting & Serving Boards: 2 - 3  business weeks

Wedding Items: 1 - 4 business weeks (depends on the quantity and item ordered)

Colobox Ink Pads: 1 - 2 business days

== REFUND POLICY ==

In the unlikely event the buyer is not please with the purchase, we are happy to exchange or refund according to our terms of service.

{CANCELLATIONS FOR NON-WEDDING ITEMS}:
Our products are commonly made to order. With the exception of supplies (i.e., Color Box ink pads), if you decide to cancel your order, please submit the request within 24 hours of purchase to receive full refund and cancellation. If the cancellation request is beyond 24 hours of purchase, the cancellation will not be honored because the order is in process.

{NON-WEDDING ITEM RETURNS}:
The buyer has 15 business days to return the item in its original condition for a full refund minus shipping costs. Custom/personalized items cannot be returned. a store credit may be issued for custom/personalized items.

{WEDDING ITEM RETURNS}:
Because the products offered are customizable, full refunds are not granted after 72 hours (3 days) of when the order was placed. The buyer has 72 hours to cancel the order for a full refund. After 72 hours, 25% of purchase price will be withheld because materials will have been ordered by this time. A physical sample or image proof is typically provided within a week upon ordering. This will be the buyer's opportunity to review the design and determine whether to continue with processing the order. Once the sample is received, the buyer has 48 hours (2 days) to determine whether the sample meets his/her expectations. After confirming the sample meets expectations, processing will begin and the refund will be reduced to 50% (applies before the order is shipped). Once the order is shipped, no refund will be issued.

{COLOR BOX INK PAD RETURNS}:
ColorBox ink pads are returnable if the item was not damaged and unopened.

{EXCHANGES}:
Purchased items can be returned for a new design of your choice and of equal value. It's imperative to include a reason for the exchange so that we can better accommodate your desires. The buyer has 15 business days to exchange the item upon delivery confirmation. Exchange items must be in their original state as designed. If the exchanged item arrived to the buyer as damaged, we'll make concerted efforts to replace the purchase with the same item design as long as supplies are in stock. Otherwise, it will be substituted with a design of equal value and of your choice.

Buyers will pay shipping costs for exchanges while Tri~Elegance, LLC will pay the cost to ship the new purchase to the buyer.

== ADDITIONAL POLICY ==

{CUSTOM ORDERS}:
We welcome custom requests of the store owner's work when available (not duplicating another company's work and/or copyrighted items) . Customizing current items for sale may incur additional design fees, depending on the request.

{HANDMADE NOTES}:
Cards ~ Slight variations in color, stamping impressions, or paper cut may occur for handmade cards. This is not viewed as a flaw, but rather part of the unique design and characteristic of handmade cards.

{OTHER NOTES}:
Please note all purchased products will be branded with the company's logo/signature.

Computer Monitor Resolutions ~ We strive to publish photos representing the true color and characteristics of our products. Please note computer resolutions can slightly vary the color.

**International Customers Only**
Tri~Elegance is not responsible for custom and/or duty fees.